Terms & Conditions

Using CabNexus

CabNexus is a product of SoftDots Technologies. These terms cover the website and the fleet and driver features made available to you. For business, product or privacy enquiries, contact support@softdots.in. A separate signed service agreement or order can set commercial terms for a fleet, including pricing, service scope, support, availability and termination. That agreement governs those matters where it applies.

The current CabNexus Driver deployment is restricted to authorised NANUAN’S employees, who work for NANUAN’S only. NANUAN’S provisions accounts and supplies initial access; the Driver app only signs in to existing accounts and has no public registration or account-creation link. Separate multi-employer access is unavailable. Use the driver app only while your employer authorises access. If you act for the organisation in the fleet workspace, you must have permission to use its records and operate the relevant workflows.

Accounts and acceptable use

Keep your credentials private and use your own authorised account. Notify your fleet administrator or support@softdots.in if access needs to change or you suspect misuse. Do not use another person’s account, bypass permissions, interfere with the service or attempt to access another fleet’s records.

Do not upload unlawful material, malicious files or information you have no authority to share. Use only the data needed for the work. Fleet administrators are responsible for managing their users, assignments and permissions.

Operational and billing records

You are responsible for entering accurate booking, driver, vehicle, duty, expense and company details and for checking records before relying on them. Photo extraction, location checks, reports and calculated previews assist the workflow and can require review or correction.

The fleet remains responsible for safe dispatch, driver eligibility, vehicle suitability, employment obligations, tax configuration, invoice review and compliance with the rules that apply to its business. CabNexus is software for organising this work; using it does not itself complete those obligations.

Safety and third-party services

Use the driver app only when it is safe to do so. Stop and park safely before taking photos, entering records or reviewing a trip. CabNexus is not an emergency response service. Contact the appropriate local emergency service when immediate help is needed.

Maps, phone services, notifications, document processing and linked websites may depend on third parties and connectivity. Their availability and terms can affect those features. A link to a third-party website does not make that website part of CabNexus.

Content and ownership

CabNexus is owned by SoftDots Technologies. Other branding and content belong to their respective rights holders. These terms do not transfer ownership of the software or grant permission to copy its branding. Your fleet and its users retain their rights in the records and material they are authorised to provide.

By submitting records, you authorise the processing needed to provide the relevant service to your fleet, subject to the applicable service agreement and privacy information. Do not submit material that infringes another person’s rights.

Service changes, access and questions

Features can change and may differ by fleet configuration or service agreement. Access can be limited where required to address unauthorised use, protect the service or follow a legal requirement. Applicable agreements and law determine any rights concerning suspension, service remedies or liability; this page does not exclude rights that cannot lawfully be excluded.

Employment status, operational availability and application login are managed separately. Active means currently employed; inactive means a former employee, with leaving date and reason recording departure. Changing these HR details or “Record enabled for operational use” does not automatically enable, disable or reset login. Assignment workflows require an enabled employee record for a new driver profile, taxi assignment or booking allocation, including replacement and reallocation. The current state is checked on submission, and other driver, vehicle and scheduling requirements still apply.

Changing operational availability does not automatically cancel or reassign existing or scheduled work. The employer must review that work and arrange any necessary changes. Release, reassignment away from the employee and completion of existing work remain subject to the usual permissions and work controls; employee records and historical transactions are preserved.

An authorised administrator must separately disable login when access is no longer permitted. The explicit offboarding action rejects sign-in and protected requests on their next server check and invalidates existing credentials and recorded sessions. Rehire needs separate authorisation and fresh credentials; HR edits do not restore old sessions.

Employee records remain linked to historical trips, duties, attendance, allowances, expenses, reimbursements and settlements for accurate operational and financial history, reconciliation, reporting, audits and dispute handling. Retention must have relevant accounting, employment, legal or documented operational grounds. Keeping historical transactions does not automatically justify keeping every photo, coordinate, device identifier, authentication token or unrelated personal detail indefinitely.

GST-covered invoices and necessary supporting records may remain after departure or account closure for the periods explained in the Data Policy, including applicable proceedings extensions. This does not require an active login account or set one retention period for every employee field.

Inactive status, operational disablement, login disablement, signing out and uninstalling do not establish permanent deletion. Current and former employees can request access, correction, retention information, deletion or anonymisation where applicable, or review of a refusal through support@softdots.in and the Employee Accounts & Privacy Requests page. Separate in-app and web permanent-deletion request controls are available; submitting a request does not erase records or override justified retention. Automatic erasure is not enabled as part of the current request service.